Shipping policy

At Greenfish we aim to provide our customers with only the best quality, efficient and speedy delivery of seafood available.
Our promise is to give you a great seafood experience.
Should we not live up your expectation please let us know and we will do everything reasonably possible to rectify.

When ordering:

Ensure address and contact details are correct.
Ensure you are aware of what you have purchased and quantities, special requests should be included on the order in the notes section in your shopping cart.
Please contact us ASAP if any of the above is incorrect.
Email: [email protected]
Cell: 063 666 2802

Deliveries

Deliveries take place Monday to Friday.
No deliveries on Saturday, Sunday and public holidays.
Orders placed before 11am will be delivered the same day. Order after 11am and delivery is made the following day.
Please see ‘Where we deliver’ page https://greenfish.co.za/pages/where-we-deliver
Every attempt will be made by Greenfish to have your order delivered before 5pm.
We endevour for same deliveries where-ever possible.
Please inspect your order on receiving it and if what you ordered is not what you received or is damaged or defective, contact Greenfish within 4 hours of receiving so that we can rectify the problem as soon as possible.

Collections

Collections take place Monday to Fridays from 11am - 5pm.

Orders placed online before 11am will be ready to collect from 12h00 to 5pm each day Monday to Friday.Orders placed online after 11am will be made ready for collection the following day from 12h00 to 5pm each day Monday to Friday.

Should you place your order after 11am and need it that day, or need to collect before 11am (Monday to Friday) please contact our office 063 666 2802 and we will get it ready for you, it normally takes us an hour to cut and prepare.

Google Maps Search : Greenfish

Greenfish factory is located in N'Dabeni (Maitland) off Berkley Road turn into Ryger Road.  Drive +-300m and the road will bend sharply to the left.  We are situated  in the bend in a complex called Berkley Square.  Ask security for Greenfish Collections.  Please park outside the home collection door and ring bell.  It is well signage. Please park right outside the door.  

Promo codes

Only one discount code can be applied per order.

Promo codes have an expiry date. Usually 1 day, 14 days or 30 days depending on the promotion. 

Food Safety

With almost 20 years of trading and processing and as a registered fish processing establishment with the department and registered company we have systems in place to look after the entire process from hook, through processing, and delivery to your place.  With the recent COVID 19 we are upgrading our facilities Codex Alimentarius HACCP principles to make it safer for all.