Privacy policy
GREENFISH WEBSITE USE AND DATA PRIVACY POLICY
READ THIS POLICY CAREFULLY BEFORE BROWSING THIS WEBSITE OR
USING ANY OF OUR SERVICES. YOUR CONTINUED USE OF THIS WEBSITE
AND OUR SERVICES INDICATES THAT YOU HAVE BOTH READ AND AGREE
TO THE TERMS OF THIS POLICY. YOU CANNOT USE THIS WEBSITE OR OUR
SERVICES IF YOU DO NOT ACCEPT THIS POLICY. ALL SECTIONS OF THIS
POLICY ARE APPLICABLE TO USERS UNLESS THE SECTION EXPRESSLY
STATES OTHERWISE.
Clause 1 Privacy Policy
1.1 For the purposes of this section, Personal Information will be understood in accordance
with the definition provided in the Protection of Personal Information Act 4 of 2013
("the Act"). We also subscribe to the principles for electronically collecting personal
information outlined in the Act, and the further legislation referred to therein. We
endeavour to ensure the quality, accuracy and confidentiality of Personal Information
in our possession.
1.2 In adopting this Privacy Policy, we wish to balance our legitimate business interests
and your reasonable expectation of privacy. Accordingly, we will take all reasonable
steps to prevent unauthorised access to, or disclosure of your Personal Information.
However, it is impossible to guarantee that your Personal Information shall be 100%
secure.
1.3 In utilising our website, using our services, by completing any promotional survey, or
otherwise if your information is submitted to us, users may be asked to provide the
following information (Personal Information):
1.3.1 Email;
1.3.2 Home area code or related contact information;
1.3.3 Information for the purposes of understanding your requirements, and delivering
services accordingly
1.4 We will attempt to limit the types of Personal Information we process to only that to
which you consent to (for example, in the context of online registration, newsletters,
message boards, surveys, polls, professional announcements, SMS, lead generation,
MMS and other mobile services), but, to the extent necessary, your agreement to these
this Privacy Policy constitutes your consent as contemplated in section 69 of the Act.
Where necessary, we will seek to obtain your specific consent in future instances should
we deem same required by law and where your consent herein might not be lawfully
sufficient.
1.5 We will not collect, use or disclose sensitive information (such as information about
racial or ethnic origins or political or religious beliefs, where relevant) except with your
specific consent or in the circumstances permitted by law.
1.6 By agreeing to the terms contained in this Privacy Policy, you consent to the use of your
Personal Information in relation to:
1.6.1 The provision of marketing related services to you by us
1.7 Although absolute security cannot be guaranteed on the internet, we have in place upto-date, reasonable technical and organisational security measures to protect your
Personal Information against accidental or intentional manipulation, loss, misuse,
destruction or against unauthorised disclosure or access to the information we process
online.
1.8 While we cannot ensure or warrant the security of any Personal Information you
provide us, we will continue to maintain and improve these security measures over time
in line with legal and technological developments.
1.9 We store your Personal Information directly, or alternatively, store your Personal
Information on, and transfer your Personal Information to, a central database.
1.10 Your information will not be stored for longer than is necessary for the purposes
described in this Privacy Policy or as required by applicable legislation.
1.11 The Personal Information we collect from users shall only be accessed by our
employees, representatives and consultants on a need-to-know basis, and subject to
reasonable confidentiality obligations binding such persons.
1.12 We constantly review our systems and data to ensure the best possible service to our
users. We do not accept any users, or representatives of users, under 18 years of age or
who otherwise does not have the relevant capacity to be bound by this Privacy Policy.
1.13 We will not sell, share, or rent your Personal Information to any third party or use your
e-mail address for unsolicited mail. Any emails sent by us will only be in connection
with the provision of our services and/or the marketing thereof.
Clause 2 Log Files
2.1 When you visit the website, even if you do not create an account, we may collect
information, such as your IP address, the name of your ISP (Internet Service Provider),
your browser, the website from which you visit us, the pages on our website that you
visit and in what sequence, the date and length of your visit, and other information
concerning your computer's operating system, language settings, and broad
demographic information. This information is aggregated and anonymous data and does
not identify you specifically. However, you acknowledge that this data may be able to
be used to identify you if it is aggregated with other Personal Information that you
supply to us. This information is not shared with third parties and is used only within
the company on a need-to-know basis. Any individually identifiable information related
to this data will never be used in any way different to that stated above, without your
explicit permission.
Clause 3 Disclosure of Personal Information
3.1 We do not disclose your Personal Information to anyone outside the Party.
Clause 4 Cookies
4.1 We use cookies. A cookie is a small piece of information stored on your computer or
smart phone by the web browser.
Clause 5 Links from the website
5.1 The services available through the Website, may contain links to other third party
websites. If you select a link to any Third Party Website, you may be subject to such
Third Party Website's terms and conditions and/or other policies, which are not under
our control, nor are we responsible therefore.
5.2 Hyperlinks to Third Party Websites are provided "as is", and we do not necessarily agree
with, edit or sponsor the content on Third Party Websites.
5.3 We do not monitor or review the content of any Third Party Website. Opinions
expressed or material appearing on such websites are not necessarily shared or endorsed
by us and we should not be regarded as the publisher of such opinions or material.
Please be aware that we are not responsible for the privacy practices, or content, of
other websites, either.
5.4 Users should evaluate the security and trustworthiness of any Third Party Website
before disclosing any personal information to them. We do not accept any responsibility
for any loss or damage in whatever manner, howsoever caused, resulting from your
disclosure to third parties of personal information.
Clause 6 Application Of The Electronic Communications And Transactions Act 25
Of 2002 ("Ect Act")
6.1 Data Messages (as defined in the ECT Act) will be deemed to have been received by us
if and when we respond to the Data Messages.
6.2 Data Messages sent by us to a user will be deemed to have been received by such user
in terms of the provisions specified in section 23(b) of the ECT Act.
6.3 Users acknowledge that electronic signatures, encryption and/or authentication are not
required for valid electronic communications between us and users.
6.4 Information to be provided in terms of section 43(1) of the ECT Act:
6.4.1 Users warrant that Data Messages sent to us from any electronic device, used by such
user, from time to time or owned by such user, were sent and or authorised by such user,
personally;
6.4.2 This Website is owned and operated by Greenfish CC;
6.5.1 Address for service of legal documents: Greenfish Factory, Unit E, Berkley Square,
Reyger Road, Maitland, Cape Town;
6.5.2 Contact Number: 063 6662802;
6.5.3 Website - located at www.greenfish.co.za;
6.5.4 Email address: [email protected]
Clause 7 Your Rights
7.1 Access to information: You have the right to request a copy of the personal information
we hold about you. To do this, simply contact us at the numbers/addresses as provided
herein and on our website and specify what information you require. We will need a
copy of your ID document to confirm your identity before providing details of your
personal information. Please note that any such access request may be subject to a
payment of a legally allowable fee.
7.2 Correction of your information: You have the right to ask us to update, correct or delete
your personal information. We will require a copy of your ID document to confirm
your identity before making changes to personal information we may hold about you.
Clause 8 Lodging of Complaints
8.1 We only process your Personal Information in compliance with this Privacy Policy and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your Personal Information or are unsatisfied with
how we have handled your Personal Information, you have the right to lodge a
complaint with the Information Regulator:
8.1.1 Telephone: +27 (0) 10 023 5207;
8.1.2 Email: [email protected]
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from greenfish-home.myshopify.com (the “Site”).
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers or other payment types), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
- And other
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Text Marketing Terms and Conditions:
We are using a text messaging platform, which is subject to the following terms and conditions. By opting-in for our text marketing and notifications in, you agree to these terms and conditions.
By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase.
Your phone number, name and purchase information will be shared with our SMS platform "SMSBump Inc, an European Union company with office at Sofia, Bulgaria, EU. This data will be used for sending you targeted marketing messages and notifications. Upon sending the text messages, your phone number will be passed to a text messages operator to fulfill their delivery.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.
Text Marketing and notifications:
By subscribing to text notifications you agree to receive recurring automated marketing messages at the phone number provided. Consent is not a condition of purchase. Reply STOP to unsubscribe. HELP for help. Msg & Data rates may apply. More info view Privacy Policy and ToS.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Minors
The Site is not intended for individuals under the age of 16.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at [email protected] or by mail using the details provided below:
Greenfish
[Re: Privacy Compliance Officer]
Greenfish, Unit E, Berkley Square, Ryger Road, Maitland, Cape Town, Western Cape, 7405, South Africa